Bose, a MUST fix please!

At my 200 person wedding last night, they almost evacuated the ballroom because of the overwhelming electrical smell that was coming from the subwoofers. It was bad.

Please fix that in future runs of the product. It is going to happen where the fire department is called and the room is evacuated because of the strong smell of electrical burning.

In addition, it has been said that it is a “normal” thing. But, I want to know what is causing the smell. I think users really have a right to know what is causing the smell.

Hi Scott,

If you’ve run your system hard for a few hours the smell should dissipate. If you’re still smelling it after several hours use, then PLEASE call Bose Support.

Call Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only)
Monday-Friday: 9:00 AM - 9:00 PM ET

It’s just like a brand new car - things take a while to “burn off” when it gets warm. It’s often just chemicals used to seal or coat components or circuit boards or (in the case of a car) hoses, cables, etc.

It’s not unusual in ANY new electrical device.

I understand what you are saying and that may be true. However, no “new car smell” would require the fire department to be called and the possibility of ruining someone’s wedding. At the VERY least, users should be notified when they buy the product that a strong electrical burning smell will occur. So they aren’t scared that their $4796 investment isn’t going to start a fire.

I am only posting as a suggestion. If it happened to you at a ballroom FULL of people, perhaps your reaction would be more understanding.

Hi Scott M.

Have you had a few more gigs since that first one? Are you still getting that strong smell?

Please let us know how you are doing.



I have had gigs every week but have not had to push them very hard at all, so unfortunately, I am unable to tell if the smell is still there.

Another forum user posted an unrelated video recently (something about F1 subs with L1 Model II). In that he mentioned he too had experienced the bad burning smell and Bose replaced his units.

He was USA based, not sure who or where and when I have time I’ll find the video. You’ll need to call Bose to check if this is a universal thing, might have been a one-off.

Thanks Nick.

Other users have reported the same issue.

I certainly hope that it was an isolated incident but I don’t believe it is.

Thanks again!

I did find the video but it was shared in one of the Facebook groups - I don’t want to link to it here, there’s no real need. But yes, the user suggested Bose replaced the subs after he noticed a strong electrical smell. Might have been a small batch with the problem.

Again, call Bose in your area, I’m sure they’d rather sort this direct.

I absolutely need to call Bose TODAY. Happened AGAIN on Saturday and the smell was terrible.

Will be calling them today.

Thanks for the suggestion Nick!