Playing a gig last night, and heard what sounded like your typical blown speaker in my L1M2; fuzzy, distorted, etc. Sounded that way from the first note of the night. Decided to open her up today, and the photo shows what I discovered. The magnet of this driver is literally half-broken off the frame! This is the upper-most speaker on the lower radiator.
Anyone seen this before? My system is 16 months old, and while it gets used a lot (I average at least 4 gigs per week), I do take care not to abuse it. Going to call Bose on Monday and see what we can do about getting me a new speaker. Any ideas on prices? If they're reasonable, I might buy 3 or 4 (even if they comp me for the busted one) just to keep as spares!
I hope they'll consider overnighting them to me at reasonable cost....I've got gigs galore for New Year's Eve, etc! Luckily there are 23 other speakers to pick up the slack....
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I understand impedance issues and all that, but would it be a major no-no to remove this one speaker and run only the 23 if I can't get a replacement in time? I can still use the system with the broken driver, but man that sound is really annoying!
Hi Ian,
I'm really sorry that this happened.
Call Bose on Monday. You've got a five-year warranty on the cylindrical radiators.
Call Bose® Product & Technical Support at (877) 335-2673
(U.S. and Canada only)
Monday-Friday: 9:00 AM - 9:00 PM ET
ST
This is very rare... I was told by a Bose Tech the raw drivers nearly never fail due to the built in protections in the powerstands...
Let me say this: Bose rules. Customer service was amazing. All I wanted was a speaker...they insisted on replacing the entire Cylindrical Radiator stack instead. Even rush-shipped the unit so I wouldn't have any issues with my upcoming gigs (starting tonight!). Called Monday, package delivered today (Wednesday). Incredible, and a totally hassle-free experience. We all know these products are pricey, but this kind of customer support is truly an amazing value-added benefit that really makes them even more worth it. Hats off to Bose!
I would have to say that Bose is the best company I have ever worked with regards to tech support and repairs. They have defiantly exceeded my expectations over the years in these departments! They make it easy to buy with confidence.