Well I have been reading these comments about the SoundSport free and I thought I should put how my experience has gone. I have bought two sets of these earphones. I bought one for my wife and one for myself. The ones for my wife are a birthday gift for her upcoming birthday. I have not given them to her yet as her birthday is coming up, however, I have opened them. Let me explain why I am writing this comment. I tried my headset out and the left earbud drops out every time I use them, especially when I go outside. I did some online research including this online forum and I see this complaint is everywhere. I did all the recommendations, like using the Bose connect app, inserting and removing the earbuds from the case to reset them, deleting all the connections through the left earbud Bluetooth button and reconnecting them, updating the firmware etc. etc. etc… I still am having the issue. So, with this problem in my set I decided to check my wife’s set. You guessed it, same problem. So again, I tried all the fixes to no avail.
Now I own a bunch of Bose products and I have enjoyed them all immensely from qc30’s and qc35’s to direct reflect speakers, heck my whole GMC Sierra Denali truck is lined in Bose with active noise reduction. I love the technology but I am really disappointed with this product.
I called the product support line and was able to get a little help, although an explanation was not given. I provided the serial numbers and then I was questioned about what steps I had taken. After exhausting all their questions about the fixes with affirmative answers, I was told that I can mail them my product and they will replace them after they receive this product as a return. This process involves waiting a couple of days for a mailing label, waiting for ground shipment on the return to Bose, and then waiting for them to ship me a replacement after they check all their appropriate boxes. This is going to take some time and I am in jeopardy of not having a gift for my wife on her birthday as well as being out the set I have for myself. I use my set almost daily although I have had to go back to a wired set as the left ear bud going in and out is very aggravating. Ninety five percent of the time there is just mediocre mono sound coming from the right earbud. The beautiful sound that comes from these earbuds requires that both are working. We are talking about hundreds of dollars for a couple of sets of earphones. Well, I certainly can understand where Bose is coming from, I am very disappointed as not having a working birthday gift for my wife is an issue. Bose is an enormous company making high end sound equipment, with price tags to match. I don’t mind spending the money but, I expect a quality product and quality customer service in return.
I went with a Bose product because I have such admiration for the company. This however is tainting my opinion. I am wondering why a top of the line audio manufacturing company would have an issue like this. This issue is everywhere on the internet including this community forum. With a problem this large I would expect a company like Bose to provide a customer faster service if they are providing a functional replacement, especially with the epidemic nature of the product. These two sets of earbuds are new as Bose can tell by the serial numbers I provided them. I certainly hope this problem gets resolved as the sound that comes from these earphones is excellent when they do work. As always Bose makes an excellent sounding product but something with sport in the name has to be able to be used inside and out, while participating in sports, and not fail with only one earbud working, and giving off a mono sound.
I am tagging Tony_G with this email with as I have seen that you have had this complaint multiple times. Can you provide some assistance or insight?