Alexa TV commands

Smart Home
1

When I use the "Alexa, Turn on TV" command, it works fine. When I use the "Alexa, Turn off TV" command, nothing happens. In order for me to get Alexa to turn off my TV, I have to use the "Alexa, Turn on TV" command again. I know that this is not normal. Not sure what other troubleshooting I can do.

 

Bose product name: Smart Soundbar 300

 

Country: USA

 

Firmware Version: 3.0.11-1134 0a36e05

 

App Version: 4.3.3

 

What devices were you using that were affected and what version are they on: Sanyo FW40D36F 40 inch TV



Detailed description of the issue and steps to reproduce: Tell Alexa to turn off TV

 

What environment do you experience the issue in? Quiet Room

 

When did you start to experience the issue? Did it work correctly previously?When I got the speaker. Turn off command never worked

 

Any troubleshooting steps you took: reconnect speaker to Alexa

 

 

2

Hey Tim007, 

 

Thank you for your post and welcome! 

 

I'm sorry to hear that you are experiencing this issue with Alexa. I'll be more than happy to help! 

 

Have you tried completely removing Alexa and re-adding it? You can do this in the Bose Music app under 'Voice Assistant'. 

 

I look forward to hearing from you!

3

Yes, I have tried that. No luck. It's weird.

4

. This is very strange indeed. Just to confirm, when the TV is on, and you say 'Alexa turn on TV' it turns off? If so, do you have any other Alexa devices in the house and do they behave the same?

5

Yes Vicky, when the TV is on and I say 'Alexa, turn on TV' it turns off.

 

The Bose speaker is the only device that I am using for the TV. I have a echo dot, but it's in another room and does not use the Alexa wake word.