Battery always charged?

Around On Ear Headphones
1

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

Bose product name : Bose NC 700

 

Country: México

 

Firmware Version:1.8.2-11524 e0f7590

 

App Version: 4.4.6

 

What devices were you using that were affected and what version are they on: Samsung Galaxy S9 on Android 10

Detailed description of the issue and steps to reproduce: Whenever I use my headphones the app displays that my battery life is of 334 hours and the voice assistant says battery full. I never know the real charge of my headphones.

 

What environment do you experience the issue in? quiet home

 

When did you start to experience the issue? Did it work correctly previously? Since i opened the package it has appeared the battery issue.

 

Any troubleshooting steps you took: I updated the firmware but the issue didn't resolve.

 

 

2

Hey , welcome to the Bose Community!

 

It's certainly strange that your app is displaying your Noise Cancelling Headphones 700 battery level as 334 hours. I'd recommend resetting the headphones by following the steps listed HERE. 

 

I'd also recommend clearing the pairing from the headphones by holding the Power/Bluetooth button for 10 seconds until you hear "Bluetooth device list cleared". You'll then need to delete the headphones from the Bluethooth list on all previously connected devices. 

 

Now reconnect the headphones and let me know if the level changes.

3

Hi  

 

Already did both options that you mention and it does not seem to work. The app is still displaying over 300 hours of battery. Also, the voice assistant always says battery full when it actually isn't.

 

Should I ask for a replacement? 

4

Thanks for updating us on this Bernardo. 

 

Sorry to hear that the steps above didn't resolve this for you. Have you attempted to connect the headphones to another device at all to see if the same issue occurs? 

 

If it does I would recommend exploring service options for your headphones by contacting us here.