Hi ...I have the same issue with battery not charging after a few hours of using it and right after I stored it back to its box ,until last week after storing it for a while I tried charging it and battery is dead even though I try charging it the whole day again and led stays red even after few more hours of hope that it will turn blue at least nothing but just red ! So ****** I have to call Bose ,after chatting with a tech being promised to send a replacement next day air first then send the defective after receiving the replacement ...then I receive an email to send the defective s1 first before they’ll ship it...OMG ! Looks like we’re not on the same page .
Hi Joe,
Thank you for joining the Bose Portable PA Community.
I have moved your post to this new discussion.
I'm sorry you've had this unfortunate experience with Bose Support. Please call them back and tell them about the email, and what the agent told you ("send a replacement next day air first then send the defective after receiving the replacement").
I'm sure they will get that straightened out for you.
Bose® Product & Technical Support at (877) 335-2673
(U.S. and Canada only)
Monday-Friday: 9:00 AM - 9:00 PM ET
Other regions
ST
Hi I just called Bose and wait for the replacement s1 I hope they don’t send me a refurbished unit since this is purchased as new in the box not a refurb ...thanks I’ll keep u posted with the result ....