Blank screen T8s

Portable PA
1

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

Bose product name T8S

 

Country USA

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

2

Hello razmu,

 

How are you powering your T8S?  (external power supply or ToneMatch cable from L1)

 

Are there LEDs lit anywhere on the unit?

 

There is a way to force a factory reset on the T8S (you will lose all your settings, saved scenes, etc.)

Hold down the mute buttons for Channels 1, 2, 3 and 4 while you power up the unit.

 

If that doesn't work then I suggest you contact Bose Support to figure out the next steps to resolve this issue.

 

Best of luck.