Bose product name : 700 UC
Country : Taiwan
Firmware Version : 1.8.2-11524 e0f7590
App Version : ios 14.4.1 in iphone Xs MAX
What devices were you using that were affected and what version are they on IOS 14.4.1 iphone XS max and DELL laptop Precision 5520
Detailed description of the issue and steps to reproduce :
There are two issues here,
First: when my laptop (win10) plug in the USB link dongle and play youtube in edge / chrome / firefox browser, video will Auto-pausing after few seconds. If I play it again, it happens repeatedly. It can't reproduce this problem if just plug-out the Bose USB link dongle.
- I have updated the USB link FW version to version 0074, -- no help.
- Disable other audio devices in device manager or audio playback device -- still see this issue.
- It works fine in the Microsoft team with my laptop.
Second: I connected both IPHONE and USB link, 700 UC can't stream the music or call from iphone, i have confirmed that I switched the BT to the 700UC in iphone and did not play any video in laptop.it only work if I switch "Bose USB LINK" OFF in "Bose Music" app.
It is definitely devices compatibility issue with this setup.
When did you start to experience the issue? Did it work correctly previously?
I just bought 700 UC yesterday. the issue happens at the beginning.