Bose Frames Alto Not Connecting to my Laptop

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Bose product name

Base Frames Alto


United States

Firmware Version


App Version


What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
HP Envy Laptop

Detailed description of the issue and steps to reproduce

My Bose Frames Alto won't connect to my laptop, it just keeps saying CONNECTING, but never connects.  I have both an HP Envy Laptop and an HP Envy Desktop, both purchased within the same month and both running Windows 10 Professional with the most updated version.  My Bose Frames Alto connects fine to my HP Envy Desktop, but not my HP Envy Laptop.

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

HP Envy Laptop running Windows 10 Professional with current version.

When did you start to experience the issue? Did it work correctly previously?

I have never been able to get my Bose Frames Alto to connect to my HP Envy Laptop

Any troubleshooting steps you took

I followed every troubleshooting step recommended by Bose and researched the Internet for over 4 hours, but couldn't find a workable solution.  I used the Bose app on my Android cell phone to ensure that my Bose Frames Alto has the current firmware installed.