Bose product name
Bose L1 Pro 16
Detailed description of the issue and steps to reproduce
Just purchased a new Bose L1 Pro 16. It will not connect for the update. I have one I bought 20 days ago. No problem connecting and updating. I called Bose customer service and the recommended returning it and getting a new one. Did that this morning. Got it home and sure enough, I get the message "hmmm something's wrong. Please try again."
Steps I have taken: Tried both windows PC, macbook pro, proper browsers, firewall both off and on, reinstalled updated, multiple usbc cables, and BOOM!....... NOTHING.
My other Bose L1 Pro 16 connects every time without issues.
This is the second one that will not connect and I am half tempted to return both and go with something more reliable.
Someone talk me off the ledge.
When did you start to experience the issue? Did it work correctly previously?
Immediately out of the box.
Additional gear used (e.g. instruments, mics, FX pedals, etc.)
Where did you experience the issue? (e.g. home, bar, performance hall, etc.)
Any troubleshooting steps you took
Yes. Multiple. See above.
What devices were you using that were affected and what version are they on? (Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Unknown. It will not connect.