Detailed description of the issue and steps to reproduce - Intermittent "white noise" and interference. Happens every 10-15 minutes, then will resolve with "fix".
When did you start to experience the issue? Did it work correctly previously? - Past 6 months.
Any troubleshooting steps you took. - I can fix the problem (background sound goes away from 15-60 minutes) by unplugging a specific cable from the back of the V35 Unit (and then plugging it back in). It is the BLUE cable pictured below (sorry they are blurry, lighting isn't good). I have tried finding a new cable for this online... but cant seem to find an exact version from Bose. Any help? Is it actually the cable? Or something else?
Thanks for providing those pictures, it's a little tricky to make some things out but they definitely help! I can see that Blue cable is connecting to the console where I would expect the Acoustimass module to be connected, but the picture you have provided of where this cable connects to doesn't look like the Acoustimass module, where is the Blue cable connected to?
If you can let me know where this cable is attached, it will likely give us an insight into what could be causing this and what the next steps will be!
