Bose NC 700 - Headaches & Red ear & Ear pain

Around On Ear Headphones
1

Bose NC 700

 

NETHERLANDS

 

Firmware Version: 1.8.2-11524 e0f7590

App Version: 4.2.4

 

What devices were you using that were affected and what version are they on 

iPhone 11 Pro

iPad Pro

MacBook Pro

 

Detailed description of the issue and steps to reproduce

When I use this headphones I get a massive headache and my ears turns to very red colour, and I get excessive ear pain. Is there anyone who has/had similar problems? Any solutions?

 

What environment do you experience the issue in? 

Everywhere I use at.

 

When did you start to experience the issue? Did it work correctly previously?

Around three months ago. It was not like this when I first started to use.

 

Any troubleshooting steps you took

I restarted the devices and bluetooth connections and I used when the music off too. Nothing changed.

 

2

Hello Ams97, 

 

Thanks for reaching out and welcome to the Bose Community! 

 

I am so sorry you are having this issue. As this is a physical pain issue, the best option here would be to reach out to your local customer support center and talk this through with them. You can do this by clicking this link here, selecting your region, scrolling to the bottom of the page, and selecting contact us.

 

I am sorry we cannot help more via the forums.  

3

HI,

my wife just get from her work a nc700 (with firmware 1.3.1, and I told her to stick to it), and she tells she got headache.

 

I tried it, and indeed, within minutes, I also got headache.

I had never figured out this with the others NC700 I tried (regardless of other problems).

 

Does anybody also have this issue and is there a workaround (except sending back)