Bose NC 700 Volume is now too low while Bluetooth connected to my Samsung Smart TV. Please help

Around On Ear Headphones
1

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Bose product name

 

Country

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

2

Hello,

 

Thanks for reaching out to the community. 

 

Sorry to hear that you are experiencing low audio whilst connected to your TV. Does this occur when connected to other devices?

 

Have you also got your audio level set to high on the TV?

 

Have you tried any further troubleshooting steps? If so, do let us know what you have already performed. 

 

I look forward to hearing from you.

3

I use my NC 700 headphones only for TV listening using Bluetooth. They worked perfectly for months but now all of a sudden the volume is way too low even at max level. 
please help. 

4

We will love to help you Denfor! 

I would recommend that you try a reset on the headphones to refresh and reboot the system. You can do this by following the steps on our support website here. 
Once reset, pair up to your TV and test them again, I would also recommend testing the headphones with a different device as well just to be sure. 

Let me know how you get on. 

Looking forward to hear from you!