I cannot hear callers when connected by Bluetooth. I’m still able to play music and hear that. If I wire the earphones to my iphone 11 (ios14.6) then I can hear the speaker but not via Bluetooth. I never had this problem until a few days ago. Everything was working fine before.
I have cleared the Bluetooth list multiple times and also clicked on forget this device in my phones bluetooth list. I have deleted and reinstalled the Bose app. I have restarted my phone and repeated all the steps. Nothing seems to work. Please help.
Thanks for reaching out, very sorry to hear that you are suddenly unable to hear calls, we appreciate you attempting some great troubleshooting already.
Does it seem like the headphones disconnect when you receive a call so the audio is coming out of your phone opposed to through the headphones?
It may be worth rebooting your headphones, you can find these instructions below
Disconnect all cables from your headphones
Connect the larger end of the USB charging cable to a wall charger or a computer that is powered on
On the headphones, press and hold the Power/Bluetooth button while connecting the smaller end of the USB cable to the right earcup. The Power LED should quickly blink twice
Once connected, release the Power/Bluetooth button after two seconds.
Tip: If the headphones are unresponsive after a reset, reset them a second time.
Do give this a try and let us know how you get on.
I am having the same issue as the original poster, Seems like the headphones connect/disconnect from bluetooth when trying to make/receive a call. (connect/disconnect over and over again) I tried the reset, and now i'm not getting any response from the headphones.
Have you tried the troubleshooting provided above by Tegan_M? If that doesn't do the trick, please check for firmware updates via this link on a PC.
I also recommend uninstalling the Bose Music app and reinstalling it. If you have access to other devices, I'd recommend testing with those to see if the problem persists.