26th December 2013,
glenn_mackey33@hotmail.com
Dear Sir/Madam,
My name is Glenn Mackey. I live in Canberra, Australian Capital Territory, AUSTRALIA.
For no apparent reason, channel one on my T1 ToneMatch AUDIO ENGINE (Serial No: 042826Z01220016AC) stopped working mid-gig this week.
I use the ToneMatch with my L1 Model II System with ToneMatch port, and B1 Bass Module, all purchased at the same time NEW, from The Bose Store Canberra, 716/337 Canberra Avenue, FYSHWICK, A.C.T. 2609, on 23rd of August 2010.
The system has had very little use, and is in mint condition. It has been used at about only thirty performances so far.
It has been cared for as per the user’s manual since new. It has NEVER been dropped, abused, mis-connected, ill-stored or subject to moisture, dust, excessive sunlight, excessive vibration, or any other form of mis-use. (I know this because I am my own “Roadie”).
It is my primary workhorse, as a professional performing musician based in Canberra.
I have tried EVERY POSSIBLE REMEDY as suggested in the user’s manual troubleshooting guide, including: different Mic, different power source, different leads, different EQ, effects, scenes, EVERYTHING, but to no avail.
All other channels and functions work normally.
When the channel one “mute” button is deactivated (blue light off), a significant “hum” noise occurs, and nothing seems to change it, IE. Any changes to EQ settings, effects, trim, volume, master volume, activating or deactivating other channels and their settings, has no affect on the “hum”. All other channels are crystal clear and no “hum”.
Up until this fault, the system has both functioned and sounded superb.
My next gig is on Australia Day 26th January 2014.
Would you please advise me on my next course of action?
Thank you very much for your time.
Sincerely,
Glenn Mackey.
glenn_mackey33@hotmail.com
Glenn,
I am very sorry to hear about that issue. It is unusual for that to happen to the T1. It does sound like your Tonematch will require service of some sort. This forum is moderated by techs in the US and the UK, so I would strongly suggest that you contact Bose in Australia to determine your best course of action. Here is the link to that website: http://worldwide.bose.com/axa/…eb/support/page.html
Thank you and have a great day!
Eric-at-Bose
dear eric. i have tried numerous times to use the site that you referred me to. but it does not allow me to send a detailed online request for technical help, because it is limited to one thousand characters including spaces. this is very frustrating.
Hi glenn33,
Please call Bose Australia for service:
For product & technical support;
service & repair within Australia,
please call:
1800 061 046
Thanks very much,
MattS-at-Bose