Hey,
I want to ask, if anyone had an accident on charging case and contacted Bose customer service, and how was their response?
Hey there,
Thank you for reaching out to us and welcome!
I'm sorry to hear of the issues you are experiencing with your case. I'll be more than happy to help!
Can you tell me which charging case you have? Can you also tell me the issue you are having as well so that I will be able to advise you accordingly?
Thanks!
Hello,
thank you for replying.
my charging case is the quiet comfort earbuds, I want to buy a replacement charging case, as I understood that in case of loss or accident, there will be no replacement and I have to buy a new set, but this doesn’t make sense, as I have no idea on how to charge my earbuds when they are out of charge.
I want to ask on how much it will cost having a replacement charger case. Or are there any alternatives available in such cases that I can be able to charge my earbuds?
Thank you, and I hope you can help me on this one.
Thank you for coming back to me!
Regarding a replacement, the Quiet Comfort Earbuds are very new products and it may be that the part is not yet available. This also differs between regions.
Therefore, I would recommend that you reach out to your local technical support team who will be able to give you the most accurate information for your region. You can do this by clicking the LINK HERE, select your country and scroll down to 'Contact Us'. One of the team will be more than happy to help!
Thanks!
Thank you for replying.
I contacted the customer service of my region (Canada), and the representer was extremely rude, he didn’t even offer any solution, his answer was just I will have to wait until a charger case is put for public to sell, and there is not even a timeline of when this will be released..
Now is this an answer? I invested $400 for earbuds and because of a charging case that is probably worth $70, I won’t be able to use them once it is out of charges ? Does that make sense to you guys? What if this happened to you and you called asking for a solution and this was the answer, you have to wait, it might come out in the next few years or it might not happen at all.. what would your answer be? The guy even refused to transfer me to a supervisor saying all of them are busy and he scheduled to a call back phone in the next 24-48 hours to talk to a supervisor, im going to update this here, hopefully it will happen!
Other than that it was a terrible and very poor customer service, im really disappointed..
I am truly sorry about this . I am sure that the supervisor call will get this resolved for you.
I do apologize for any inconvenience caused.
Thank you very much for replying.
The supervisor call solved the issue.
You guys need to watch for you customer service reps. Because they easily make a bad customer experience which leads people not to buy the product or any other products from Bose.
My Love to Bose continues anyway.. will add other stuff to my Bose collection in the near soon.
Hey Blue Sky-V,
I'm very happy to hear a supervisor was able to solve your issue. I've noted your feedback regarding your experience and I hope if you run into any difficulties in the future that you reach out to Community for assistance again. Also, I hope you continue to enjoy your Bose products!
Does bose plan on making a charging case for the open ear earbuds,I have purchased a set and would love a case that could provide even 1 extra charge throughout the day?