Companion 3's not working with pc

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1

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

Bose product name

 

Country

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

2

Hello thomsar1950,

 

Sorry to hear you're having issues with your Companion 3. 

 

So we can assist you with this, can you please provide more details?

 

Which Companion 3 are you using? If unsure, enter your serial number on this link. (Please DO NOT share the serial number on this forum.)

What troubleshooting have you attempted?

Does it work with other devices? 

Have you tried different cables? Which?

 

Thanks.

3

I'm still getting the runaround from HP. MY Companion 3's series 2 are not recognized by my HP Desktop or HP laptop,  both are running Windows 10. I ran the troubleshooting program,  no problem.  I have audio through the built-in speakers.  The external or Bose icon never appears. Bose says the speakers are compatible. I'm at my wits end.

4

Can you try them out on another computer or friend's computer to see if they work?