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Bose product name
Country
Firmware Version
App Version
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Detailed description of the issue and steps to reproduce
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
When did you start to experience the issue? Did it work correctly previously?
Any troubleshooting steps you took
Hey Eduardo,
Thanks for reaching out.
The Bose Connect app is required in order to use the music share feature, this is only available on smart phone devices.
If you wanted to connect a headphone to your TV, you will need to ensure that this is compatible with the TV you own. Your headphones can receive Bluetooth audio from a Bluetooth device (i.e. a smartphone or computer) but it cannot send sound to another Bluetooth device. While functionality can vary by brand and model, it is common for most Bluetooth speakers, headphones, TVs and home theater amps to also be Bluetooth receivers. Since they can only receive sound, they will not connect to each other. For example, since many TVs only receive Bluetooth audio, they will not connect and transmit sound to a Bluetooth speaker or headphones, like your product.
Alongside this, if you were able to connect your headphones wirelessly to your TV, you will see a audio to video delay. This is due to the Bluetooth processing between the products.
If you have any further questions, please let us know.
(I do not work for Bose)
Bose as I understand it can not recommend or talk about third party products but I can 🙂
You need a solution outside the "Bose box". Go to a place like eBay or Amazon and do a search for "Bluetooth plane". You are looking for a device which will connected to your tv, broadcast Bluetooth and support two communication devices (even if your TV itself supports bluetooth - which is likely only for one device). Gonna give you a sample link but that is just on of many. Try one of the Airfly models (or its competition - make sure the solution talks to two devices):
https://www.amazon.com/dp/B07Z13H4TP/ref=emc_b_5_t