a client reported a problem with a dead EX-440C. After several tests, the results are:
the front power/status led not working.
front display not working. Even when power cycling the device.
back Ethernet status leds blink normally.
the device controlspace IP is not responding to ping or anything, not found on the CSD software either.
What is strange is that I can see the DANTE ip on the Dante controller software, and I can interact with the audio routes.
The only clue we have is the client turned off the device the night before and when they plugged it back in the morning it was like this.
Is there a way to force factory restore on this device trough Ethernet/IP?