CSD Not getting MSA12X data

Hi. Steve from Australia here. 

I am not able to program CSD from Modeler using the "Send to CSD" button on MSA12X Properties/Beam tab. I have Modeler 6.11.6 and CSD 5.8.2 both reinstalled freshly. I have tried all combinations of starting Modeler then CSD, selecting ArenaMatch and ShowMatch etc. 

Any thoughts would be appreciated. Thanks, Steve  

Hello Steve,


We have seen this once before and in that case the customer exchanged laptops.

Hope you can provide us more information on the computer / installed-running software / was it working before and if so, what has changed.