Customers unable to hear me

Around On Ear Headphones
1

I have purchased Bose 700 for my job. I am connected to my Thinkpad laptop by Bluetooth and can hear perfectly the issue is that everyone says I sound like I'm miles away. I need this to speak with customers. Please advise how I can improve my sound quality that customers can hear me?

2

Hello jmercier, 

 

Thanks for posting. Welcome to the Community. 

 

I'm sorry to hear you're having issues using your headphones. 

 

Can you please confirm what VOIP service is being used for calls? 

 

Thanks.

3

Hi

 

Sorry, got accept by accident. The system I am using is Talkdesk. 

please advise

 

Thanks!

4

Hi Jmercier, 

 

Thank you for coming back to us!

 

Have you tried clearing the pairing list on your headphones? You can do this by pressing and holding the Bluetooth button for 10 seconds. I would recommend deleting the pairing of your headphones on your laptop as well. 

 

Let me know how you get on! 

5

 out of curiosity, what is your active input device?  (Right-click on the sound icon in your taskbar tray, and click on Open Sound Settings, and look at the selected Input device.)  Is it maybe the "Laptop Mic (Realtek(R) Audio" instead of your headphones?  Or are you definitely using the 700's mic?