(worked thru this w/ Eric Warner on Friday AM but wanted to post in case anyone knows how to resolve)
System situation:
ESP00 w/ a few regular analog cards for mic inputs and some record/bus outputs and a Dante card that sends audio to 3 PM8500N amplifiers. We installed this system December 2013.
I connected to the system to do some new programming using CSP 4.2 so had to run thru all of the normal update process for the ESP and the amplifiers and EQ files all of which went just fine.
Dante card update in the ESP did not.
Apparently, the IOCARD update application has some issue “on some computers”. End result was that i had to restore v4.0 firmware to the entire system.
I tried 3 computers w/ IOCARD - here are the results:
1. My MacBook Pro running Yosemite with Win7 on VMWare Fusion which is what i live on. This is the machine that i did all of the 4.2 update on until it roadblocked me at IOCARD. IOCARD loads, says all cards are current but doesn’t list the ESP/Dante card in it’s window, then errors out.
2. One of my employee’s Toshiba (i think) laptops which is Win7 - same result
3. My little HP Pavilion (like a MS Surface) running Win8.1 - IOCARD actually sees the ESP/Dante card in the window, i click to update then it errors and fails.
So, the good MR. Warner says they’ve had the above mentioned issues and is running it inside Bose but wondered if anyone else has sorted this out.
Apparently, on the single space units it’s not an issue as well as ‘new’ ESP units.
TKS folks.
Andrew,
Did you try to run IOCardPgm.exe as Administrator? I’ve run into problems when running it under regular permissions. I’ll also check-in with the engineering team to see if they know of this issue / how to get around it. Sorry for the inconvenience.
Best Regards,
Trevor Donarski
didn’t re-log in as ‘administrator’ but my user account is the main one on the two computers i first tried and have administrative rights…or are you talking about the right-click “run as administrator” thingy in Windows?
Never occurred to me - I’ve been off XPPro for less than a year kicking and screaming!
Andrew,
Please try right-clicking on the IOCardPgm.exe and selecting “Run as administrator”.
Best regards,
Darryl
How confident are you that this is the magic trick solution?
Fair question. I haven’t tried it as it isn’t a problem on my machine.
Rob Kosman ran into this issue and used this technique to resolve it so we know it worked at least for him.
See his video showing he had a issue and resolved it using Run as administrator.
https://www.dropbox.com/s/og4n…ardFWUpdate.mp4?dl=0
Darryl
Hi Andrew,
We’ve verified this on a few machines now, Rob K’s being one, and I also specifically tested on a virtual machine using VM Ware Fusion running on a Mac Mini. The update failed, then I used ‘Run as administrator’ and it was OK.
It’s the application that needs elevated permissions due to Windows User Account Control (UAC - started with Vista, XP didn’t have it). Just having an ‘admin’ user account isn’t enough. The other option is to turn UAC off but this can have security implications (but it’s how a lot of people, including many of us, run W7).
Best regards
Rob
ok tks much. Eric Warner called me too this AM to talk about it. We’ll try next time we’re there…gently of course.