2017-03-16
Hearphones users.
Great news! We have updated our Hearphones mobile app and the Hearphone software so that your experience will be even better! The new features include:
- Automatic Earbud Muting: Each earbud will now automatically mute when removed from your ear, and unmute when re-inserted. The app will show a banner when this happens. Clicking this banner will provide more information. You can disable this muting in your settings menu to return to make it work like it did before the update.
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Telephone Improvements:
- When using the telephone, the quality of your own voice pick-up has been improved.
- Hearphones will now not turn off based on the auto-off timer while a phone call is in progress.
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Battery Charge Reporting Improvements:
- The percentage of battery charge remaining has been updated to better represent usage time remaining. Battery life remains at the same level of performance as previously, it is just the reporting of battery life that is now more accurate.
The Hearphones app is programmed to automatically connect to the internet and update your Hearphones when an update is available. When an update is available, a banner will appear with ‘Update’ under your Hearphones’ name on the main WORLD VOLUME screen. When you click this, it can take up to 20 minutes to finish preparing – the timing depends on how the smartphone is connected to the internet. While it’s doing that, there’s a black notification bar across the top of the app that says “preparing update.” If you tap that bar, the app offers you the choice of being notified or not when the Hearphones have received the update.
Once the preparation is complete on the Hearphones, the bar at top of screen says “update now”. Tap that and you get a screen with update notes. The Hearphones will go into update mode (red and green lights solid) for a few minutes and the app will show a spinning circle. When the update is complete, the app will return to the main wheels screen.
If you have any trouble with any of these steps, please call Customer Service at 800-761-2673 and they will be happy to walk you through the update.
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