Frames not charging

Frames Wont charge. Bought it in dubai last year, and not charging anymore.

im currently in the Philippines.


tried everything as recommended from the previous posts.




Bose product name




Firmware Version


App Version


What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce


What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)


When did you start to experience the issue? Did it work correctly previously?


Any troubleshooting steps you took



Hi Bry0529.


Welcome to the Community! Thank you for your post.

Sorry to hear about your Frames, we are here to help.


If you have done troubleshooting already, I would suggest contacting the team in the Philippines for this. They will be happy to assist you.


Here is the LINK.


Hope that helps.