Bose product name - QuietComfort 35II
Country - Azerbaijan
Firmware Version - 4.8.1
App Version - 16.0
What devices were you using that were affected and what version are they on - Apple iPhone XS, Laptop Lenovo ThinkPadT14.
Hi Guys,
This message as a last letter of hope and first of all is notice you avoid to use service of BOSE as their became fraudulent behavior.
8 months ago, I buy QuietComfort 35II in Azerbaijan and at beginning all was well where no issues with headphones observed. Last few months I got an issue with microphone which start not respond. I noticed this during company meeting where I have been connected through laptop. First, I think issue with my laptop, and I start to find it. I reset all whatever was possible in my laptop, follow all guides from this community and nothing help. I checked mic with my phone and test where same problem with microphone observed. I try to reset headphones itself but its not possible. I try maybe 100 time, but nothing works. Follow all troubleshoot steps here and around the internet and again nothing helps.
Last I start to connect to online support to see if they can rectify my problem and give some advice to me. First, I been contacted US support were after discussion decision made to replace my headphones to new one. I provide all required data but after waiting 30 min that online support told me that sorry from here not possible to return product and you have to use your local Russian support.
So, I sent an email to Russian support where all communication with US support copied. They say yes, we can replace if this under warranty (my headphones don’t pass 1 year period). Then just silence from them... I sent 3 emails with remind replay me on my issue ... But them doesn’t replay to emails which I found totally not professional!!!!
Again, I contacted US online store where explained above situation and asking for support to solve issue with my headphones, and you know what they say? Sorry we couldn’t help you 🙂
This is totally not acceptable approach to their clients from BOSE side and looks like fraudulent behavior!! So finally, I had below with BOSE:
1) They couldn’t rectify the issue with my headphones
2) Support only able to play Ping-Pong with clients
3) Warranty system NOT WORKING, and they don’t want to replace their product with issue
4) Russian support doesn’t replay at all to emails
5) US support knows problem and just say sorry i couldn’t help you 🙂
Just friendly advice to all you guys avoid to use BOSE product as they became fraudulent approach to their clients. I will post this review to all relevant websites just to avoid people use their service.
Thanks, and all the Best.
Faig.
[Edited by moderator]