Hello, I wish hard reset QC35 II I followed your instructions found on site support: 1-Turn off your headphones or headphones and wait 30 seconds. 2-Connect your headphones or headphones to a USB power supply via USB cable and wait 5 seconds. (The power supply must be plugged into a live AC outlet) 3-Disconnect the USB cable from the headphones or earphones and wait 1 minute. 4-Put the headset or earphones back on and check that everything is working properly.
But I do not feel that my headset is fully reset ... Let me explain : when I received my new QC35 II it was by default on the English language and the left button (L) was not configured with the ANC function, there was also no device connected with the headphone..I configured the language and function of the left button (L) on ANC function with the Bose Connect app
However, when I am the follow steps to reset QC35 II, the language initially choose is always present (French), the left button (L) and always configured on the ANC function, and it automatically connects to my phone and the name initially configured of my QC35II initially configured is the always same .. ?!?!
I do not think that by following this procedure I make a complete hard reset of the QC35II ... Is it normal? Is there any key combination for HARD RESET 100% totally headphones ? thanks best regards
More than a month and still no answer. I have the same issue, i even had my clock on sight and took 30 sec, then 5 sec and then 1 min. NO POSITIVE RESULTS. Please, can someone from Bose give an answer?
Is here anyone from Bose to answer this? I want to reset but I have exactly same questions about this fiddling with seconds? Is this serious at all? And how do you know if it was reset? What a joke really.
did you ever find out a solution to the beeping and volume control?
I am having the same problem with the beeping and the volume control. At one point everything is fine and the next moment the volume turns it self up to full and its starts to beep. What the heck is going? It is frustrating and I am disappointed to say the least.
I’m so disappointed with Bose on this matter. The Bluetooth light on my headphones won’t turn off, and it causes the battery to drain very quickly. I tried resetting it multiple times and the reset doesn’t work. What’s going on Bose?
In case someone also has this problem with "ambient noise sound" like kvanderwyk, here is a possible solution that helped me: Windows sees the Bose QCs as two separate output devices, headset and headphones. For some reason Windows likes to change the output device to "headset" when applications like Teams e.g. are used, probably to mute the users own microphone or something. Headset means worse sound quality and makes listening to music unpleasant. Make sure your sound output device is set as "Headphones (Bose QC35 II Stereo)" for better sound quality. So this time it's a Windows "feature" and there is nothing wrong with your BOSEs.
Ok so I think I found an alternative way of resetting the headset. So what I think is happening (I could be completely wrong) is the headset thinks it's at one volume level while the phone is at a different level. ( My headset wouldn't go all the way to zero and it would go one above my Max volume) anyways use the included aux cable and plug it in like you would a wired headset. I had my headset turned off and listened through aux for a little bit then turned on the headset to start the noise cancelation and then proceeded to unplug my aux. This seemed to sync the two devices. Anyways hope this helps someone. I was about to return my headset thinking it was faulty.
This is one buggy system but I'm absolutely in love with the product and the company. Hoping in a new update you all can find a way of stabilizing the system!