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Bose product name
Bose soundbar 300
Country
Uk
Firmware Version
Unknown
App Version
Unknown
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Samsung smart tv
Detailed description of the issue and steps to reproduce
Sound bar working fine for over 12 months with HDMI. Now all of a sudden tv can’t find the HDMI where the sound bar is plugged in. Tried moving bar onto another tv and still can’t be found. Works ok using optical or WiFi.
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
When did you start to experience the issue? Did it work correctly previously?
5/6/2021 working fine for 12 months or more
Any troubleshooting steps you took
Tried unplugging and leaving turned off then reconnect with no joy