Hi !
Have you solved how to disable voice assistant ? It´s just incredible annoying. Too touch the voice assistant button when you are in a hurry is a typical cenario. Have to buy the Sony or Jabra if this is still not possible. Should be a really easy software fix for a major company...
Hi,
Well I have "solved" it by using a workaround: I have assigned the button to Alexa, which I haven't setup. Now I just get the annoying message "configure the assistant in the Alexa app " message. less awkward than calling random people though
By the way my headset is on sale. Going for the jabra 85H instead. The headset is not as sexy as the NC700 but the sound quality is amazing, noise cancelation amazing and the company more serious... At least they are listening to their customers
Hello Liam,
I wanted to buy and use the 700 model for professional purposes because it has a microphones array allowing stronger surrounding noise cancellation than others on the market in the PHONE CALL MODE.
Unfortunately, but I hope I'm wrong, I understood from the forum that there is STILL no possibility to totally disable the Virtual Assistant functionnality (activation through an accidental swipe on the headphone) and that when no Assistant is configured there is still a few seconds cut in the call as the headphones are "asking" to configure one?
Thank you in advance for your reply
JakSos
Hi,
I’m having the same issue, and since I’m using this headphone for professional purposes, it’s starting to get really annoying/embarrassing?
are you working on a permanent solution for this?
looking forward to hear from you.
I have exactly the same problem.
I would like to disable the voice dial, but it is currently not possible.
Next time I am buying a similar product, this will be one of the main criterias that I ll take into consideration.
Note that the voice assistance chose to call my ex-girl friend after after recording ambient sound in the airport.. Some times its other random people I didn't speak to for years.
How broken is this user experience ?
Best,
Dave
I totally agree on people's opinion here. Product in this price class shall have possibility to turn features off. It ALWAYS goes wrong when someone is trying to know what users want. Result is these kind of feedback thread people complaining about the product.
Personally I bought my pair of 700 headphones as present and immediately faced "voice assistant nightmare", while listening to angry user first experience feedback. In this case, there were no other options to select than Siri, so nothing to choose from. For some strange reason my older Apple 8 had the option for Alexa, though I've never downloaded it. Problem was solved in my case, but not with the intended original user.
Previous experience has shown Bose has high quality products. Expensive, but well working.
In this case I wonder how come Bose 700 headphones have been tested with test user group and this issue has not been fixed?
Got to this thread as well after randomly calling tons of people. This is actually the single worst problem I've ever faced with headphones. You do it once no big deal - but it happens constantly by just randomly dropping the headphones or having your cat press the buton.
300 $ for a product and I can't turn off the functionality? How difficult can it be to hotfix this issue?!?
I too would like the feature to disable or remap this button. For my next headphone purchase I will consider if this functionality is offered.
Same complaint here. This is unacceptable for what is supposed to be a top tier product. And poor customer service to let this very significant issue languish for more than 9 months. Really low-tech limitation, Bose.
What’s really interesting is that we still didn’t get any answer from the brand notifying that their product team is considering to to anything about this issue in the futur. It’s more like they are ignoring our messages...
Anyway I found a work around for this problem:
1- Sell your headphones
2- Buy another headphone which doesn’t call random people randomly.
I received my brand new headphones today and the unwanted Voice assistant was very first thing I wanted to disable. I find it unbelievable that this thread goes back 5 pages and nearly a year. Why hasn’t the Bose product team read this thread and offered a software fix for this? Can someone please forward this email thread to whoever is in charge of customer experience/product and get them onto it? It’s simply arrogant to enforce this upon users, I for one do not trust Alexa or Google assistant services on the basis of privacy. Bose should not be selling these high priced headphones and making any assumptions about how users wish to use online services, just do a great job of making headphones and give us options, don’t force your users down this path. It’s a fast way to lose your product advocacy amongst your customer base and this is very apparent on this thread.
, any comments?
I just bought these headphones and instantly faced this problem. I was driving a car and called accidentally a random person from my contacts. It's an extremely irritating feature and occurs even Siri has been disabled from an Iphone. It's unbelievable that Bose doesn't care about customer feedback and does nothing to fix this problem. Otherwise I would be very happy about the product.
Its been more than a week since this post and no response whatsoever from Bose? Whats the point of this forum...very poor
It's not more than a week actually)))
I've started this topic way back in July 2019.
So its more like 10 month from now and still no feedback from Bose.
Only way you ll get any reply from them is when you ll post publicly on their facebook page, then they tell you to send them a private message, which doesn't solve the problem anyway but at least it warns the community about pending their money elsewhere.
They are simply ignoring this topic.
FYI I have taken this issue up directly with Bose in other channels and have had a reasonable engagement from them on the broader issue of Usability, Privacy and Trust around this unwanted feature. I have requested that they come into this forum, review the posts and actually engage with the user community and address these concerns. They have committed to me that they would do this so I remain hopeful that they will honor this commitment. If not then I will share the detail of what I have learned but I would obviously prefer if Bose spoke for themselves in their own user forum....
Yes this is a very annoying issue. I'm regretting that I bought two of them!
This is my experience:
1. I use my headset with my office Yealink T57W desk phone and my computer. On the desk phone, I obviously use it to make calls. On my computer, I use it to listen to Spotify, any computer audio and web conferencing.
2. I have no plans on pairing it with my smartphone because I can only pair two devices with my 700 headset. If I could do three, then all my issues would go away. Read further to understand why.
3. After I pair the headset with my smartphone, I use the Bose app to set the Voice Assistant to Alexa. Then I toggle off the wake word. Problem solved TEMPORARILY. When I say the wake work Alexa, voice assistant doesn't work. When I press the button, it still says open the Alexa app and try again but I'm ok with this since I don't press that button accidentally. So now, I have to disconnect the headphones from my smartphone since I don't want it paired because I can only have two devices.
4. All is well now, the wake work doesn't do anything but the problem is after about 1 week, the wake word activates again and anytime I say Alexa, the stupid voice assistant comes up. Even when I say words similar to Alexa, it picks it up as the wake word and says "Please open the Alexa app and try again". I have to repeat step 3 AGAIN to make it go away for 1 week.
So my issue is not directly related with pressing the voice assistant button but it ultimately leads to the same solution, turning off the voice assistant. Why does this toggling off the wake work keep turning back on?
To add to this, the poor support people are helpless. They don't understand the situation and tell me to do the stupidest things then all of a sudden I get disconnected. This has happened about 6 times now so I gave up and just dealing with this crappy headsets. Is Bose really not going to fix this issue?