Just another frustrating experience that I've had with the NC 700 headphones.
Is Bose even aware than the app doesn't even connect a lot of the time?
Based on my experience and on a lot of comments in the forum, it's always "connection to the product has been lost" and "can't connect" even though the phone is connected to the headphones in Bluetooth settings.
I can't spend 5 minutes turning on/off headphones and phone's Bluetooth until app works. Are they planning to fix it?
Hello B700wuc,
Thanks for reaching out to the community. I am very sorry to hear that you are experiencing difficulties with connecting your Noise Cancelling Headphones 700 to the Bose Music App.
We would like to do what we can to assist you with this.
So that we do not re-advise you, can you inform us on what troubleshooting you have already attempted to resolve this issue?
Can you also inform us what device you are trying to connect your headphones to and its software version?
Please let us know.
Kind regards,
Tegan M - Community Support
The app version is 2.4.3
The firmware version of the NC 700 headphones is "1.2.11.1894.55bc538"
Both are supposed to be up to date. The troubleshooting I've done is resetting the headphones by doing this:
I've also tried removing the NC 700 from my laptop and unpair/forget them on my phone as well and then pressing and holding the power button until I hear "all devices cleared" then re-pair both my phone and laptop.
The issue still exists the app always says "connection lost", "product not found", etc.
Sometimes I turn off and on the headphones until they are recognized, sometimes I turn off and on the Bluetooth on the phone then go to Bluetooth settings an manually tap to connect on "Bose 700". Other times I have to open "recent app" then tap on app icon -> app info -> force stop and reopen de app until it finally connect to the headphones after I open the app and tap on "Bose NC 700 Headphones" from my list of my products.
Hello b700wuc,
Thanks for getting back to us with this information. We appreciate you giving this troubleshooting a go, I apologise that this issue persists.
Can you please inform us of the make and model of your laptop and phone? Can you also confirm its software versions?
Does there appear to be any pattern as to when you are unable to connect or when connection is lost? For example any particular environment you experience this issue more often?
Do let us know, we would love to look into this with you further.
Kind regards,
Tegan M
Laptop it's a dell inspiron 15 with Windows 10 build 18362.418
Phone is a Samsung Note 10 with Android 9 (OneUI Version 1.5 / build version: N975U1UES2ASJ8).
The "Bose Music" App is of course installed on the Note 10 the pattern is everytime I open the app they are not connected, I see a "My Bose" list of products in which I can tap on the headphones "Bose NC 700 Headphones", a few times it connects at the first try but most of the times I have to do the troubleshooting described on my previous post. Most of the times force stopping the app and reopening works.
If I go home tap home or switch to another app but reopen or switch back immediately to the Bose Music app within 30 seconds it would be still connected but anything longer than 30 seconds when I reopen de app it is again on "My bose" list of products
Why I cannot see my other topic regarding the headphones not automatically connecting to my phone when I turn the headphones on? (I have to force connection from Bluetooth settings or "Bose Music" app)
When I try to open the website, it says:
"You do not have sufficient privileges for this resource or its parent to perform this action.
Click your browser's Back button to continue.
Return to my original page"
Well, maybe, you SHOULD start working on the connecting issues.
After the last update it let me use the app only two times.
I don't really know how that is even possible that you'r selling something with such bad Application support but whatever.
I just wanna tell you
YOU
HAVE
TO
WORK
ON
THIS
HARDER
Hello, support team,
unfortunately, I have the exact same problems.
I use the headset as a headset on the stationary phone in the office and it is also connected to my iPhone Xs.
I listen to music, a call comes in. After the call, the music continues. If I go into the app now, the connection to the app is lost and can't be established anymore, even though the music is played from the phone!
I then have to restart either the app or the whole headset. Why?
Has the problem already been solved somehow and I have set something wrong or is there no solution?
Is it perhaps due to the device and I have to exchange it?
I am using:
Apple iPhone Xs with iOS 13.3.1
Bose Music App version 3.1.6
NC 700 Firmware 1.3.1-2028 en73ce1
Stationary telephone: Avaya Inc. IP Deskphone 6.6506
I have same exact issue. The app is clearly buggy and can’t connect Half the times while headphones are powered on and Iphone itself is connected to them and I am able to listen to music without any issues.
the app needs a fix and that is the real issue. Please fix it.
I’ve had the same problem. I have done all the troubleshooting listed on the website — deleted the app and reinstalled it. Turned phone off and on. Reset the Bluetooth to headset and did the plug/hold down power button.
still can’t get it to link.
Any help here?
It eventually connects. I do not recall the exact steps I took when connecting for the first time but the bose music app has the same connectivity issue all the time. Every time I power on the headphones the app might not connect. The bose connect app on the other hands always recognizes the headphones.
I suggest to turn off both your phone and headphones and re-try.
You could first try to connect them to your iphone via bluetooth without using the bose music app.
Then you could use the bose connect app first which recognizes the 700 and tell you that there is a better app for this, from there it will automatically open the bose music app and then you should give it 2 minutes or so before giving up.
I just picked up a home speaker 500 the app is horrid. Not worth a dam. Will not maintain a connection every time the speaker is unplugged it needs to be reset to factory to be recognized and that is a hit or miss prospect. Absolutely totally disappointed in this purchase. And worst part is I can’t access any of the speakers features with out it.
This is the one of the worst application I have ever used especially considering that I have a so called premium product. Making an app is quite basic man, but how come someone just ruins it. Obviously you need to fire some people in the software department or just change their manager anyway. So sad to see that such company has this kind of application.
I just ruined my Sunday by searching how to fix my headphones as if I don't have anything else to do which is actually that is why I preferred to buy these headphones. They seemed pretty cool at first, too. Just such a lack of support by Bose. Bose doesn't even have a good troubleshooting manual. And I don't think I should tell all the problems I got. You know better than us what you got. We, the customers, also work somewhere and familiar with these issues. But, I have never seen such application and support, honestly.
Thank you.
I am very disappointed with the premium QC700 headphones not been able to connect to the BOSE MUSIC APP. It connected only once when initially installed and never again. Tried all the suggested fixes to no avail. And with no functionality on the headphones themselves to switch easily between devices makes this ‘premium’ headphone one of the worst I have owned. If you value been able to switch seamlessly between devices DO NOT BUY this product. And looking through the forum posts it seems that BOSE has been unable to resolve this since the product was first released. Very disappointed as I have had many great BOSE products previously.
I have the same issue and I love that they never replied to this issue even after almost a year to fix it and it's not fixed. I just got mine like a week ago and I'm having these issues
Then they release an update stating they "fixed" the bugs.
- Edited by moderator
Bought a Bose 300 speaker and followed all instructions to connect music app. At the last stage after naming etc... It can't find the device. Called tech support an though were patient and tried their best, the app could not be made to connect. Apparently many wifi systems/modems have 2 "bands". Tech support said sometimes at the last step it "sees" the other frequency and disconnects. Very disappointed as I reeeeeealy wanted to use the EQ. Returned the speaker and bought a 500 because the sound has a bit more high end and clarity in upper ranges. Hoping I will be able to use music app eventually.
I am having the same problem with my pricy Bose Speaker 500!!! Had se up all my radio favorites and tunedin list. Try to go back to them a few days later....no connection! Tried unplugging and deleting and resetting the app. Nothing fix still can’t connect to it. These products are too expensive not to be able to use Bose Music app to acquire the full depth of its capabilities. This is false advertising!
Hey Q6r6148,
I'm sorry to learn you're having some trouble connecting your Home Speaker 500 to the Bose Music app. How far from your WiFi router do you have your speaker positioned, and have you tried a reboot on your WiFi router (by disconnecting it from power for two minutes), to clear any minor networking issues? Your presets and favorites will be saved to the speaker on your Bose Music app account, so once you re-connect the system to WiFi, they will all be available and ready to use.
Let me know how you get on and if the reset helps!