L1 model 2 power stand

HI I purchased the L1 Model 2 in October 2020. Every once in awhile I will turn the power button on and I will not hear the fan kick in, and the stand will not function. The green power light goes on. I turn it off once and back on then I hear the fan kick in and it functions. I am calling customer service, but was wondering if anyone had this issue. 

 

 

Hey jmckee3376 and welcome to the Bose Portable PA Community!

 

It's certainly a concern when you experience unnatural sounds and behaviours from your system. I agree that you should contact Bose customer support to discuss available service options.

 

https://global.bose.com/en_us/support_sites.html

Similar issue with mine. Had to send it in for service. Hopefully you got it new and it's still under warranty.