I just received my new Pro16 from Bose.A document states You must upgrade your firmware before use.Being that it’s brand new,does it really need an update?
Hey jdpuentejr,
Thanks for reaching back out to the Community today! We do advise that you ensure the system is running the latest update.
Some systems may not come with the latest firmware version. The latest version for the L1Pro 16 is 1.0.2.
To update the system please follow the steps listed here.
Where does the USB cable plug into on the unit?
Just purchased a new Bose L1 Pro 16. It will not connect for the update. I have one I bought 20 days ago. No problem connecting and updating. I called Bose customer service and the recommended returning it and getting a new one. Did that this morning. Got it home and sure enough, I get the message "hmmm something's wrong. Please try again."
Steps I have taken: Tried both windows PC, macbook pro, proper browsers, firewall both off and on, reinstalled updated, multiple usbc cables, and BOOM!....... NOTHING.
My other Bose L1 Pro 16 connects every time without issues.
This is the second one that will not connect and I am half tempted to return both and go with something more reliable.
Someone talk me off the ledge.
Just purchased a new Bose L1 Pro 16. It will not connect for the update. I have one I bought 20 days ago. No problem connecting and updating. I called Bose customer service and the recommended returning it and getting a new one. Did that this morning. Got it home and sure enough, I get the message "hmmm something's wrong. Please try again."
Steps I have taken: Tried both windows PC, macbook pro, proper browsers, firewall both off and on, reinstalled updated, multiple usbc cables, and BOOM!....... NOTHING.
My other Bose L1 Pro 16 connects every time without issues.
This is the second one that will not connect and I am half tempted to return both and go with something more reliable.
Someone talk me off the ledge.