Microphone issue with Tonematch

Shure microphone no longer works with Tonematch but does work when plugged directly into the L1 compact system

Bose product name

(Bose Tonematch



Firmware Version

(1.0.7, 4.8.1, 1.7.0, etc.)

App Version

(4.1.1, 13.0.2, etc.)

What devices were you using that were affected and what version are they on

Shure microphone

Detailed description of the issue and steps to reproduce


Where do you run into the issue? Everytime the microhphone is connected


When did you start to experience the issue? Did it work correctly previously?

Worked great for a year, then stopped producing sound.  

Any troubleshooting steps you took



Hey gbeverl1 and welcome to the Bose Pro Portable Community!


I am sorry to hear about this issue you are facing. Can you provide the exact model of Shure Microphone you using?


If it is a Condenser Microphone it would require Phantom Power, this may just need to be activated on the ToneMatch Mixer.


I hope this helps!