I was using an Audix om3 through the top input when it suddenly cut out. I tried the second input with no sound still. Does the S1 Pro have a fuse? Any other ideas on what could have happened and how to resolve?
Hi, PattyJ.
Thank you for joining the Bose Portable PA Community. Welcome. I'm sorry you're having a problem with your S1 Pro.
PattyJ posted:I was using an Audix om3 through the top input when it suddenly cut out. I tried the second input with no sound still.
Let's do some diagnostics.
- Please disconnect the microphone from the S1 Pro.
- Follow this link and reset your S1 Pro ->
- Turn on the S1 Pro.
- Check the power light - does it come on (Blue)?
- Turn up channel 1 all the way. Do you hear a slight hiss?
- Turn the channel 1 volume back down.
- Turn up channel 2 all the way. Do you hear a slight hiss?
- Turn the channel 2 volume back down.
- Can you play music through the S1 Pro via Bluetooth? If you're not set up to do that, just skip this step.
- If you heard a slight hiss with steps 4 or 5, the S1 Pro is probably fine.
- Try a different microphone cable in channels 1 and then channel 2
- Try a different microphone in channels 1 and then channel 2
- Try connecting an instrument (e.g., guitar) in channels 1 and then channel 2
- If you didn't hear a slight hiss with steps 4 or 5, please remove the battery and try steps 4 and 5 again without the battery installed.
Does the S1 Pro have a fuse? Any other ideas on what could have happened and how to resolve?
The S1 Pro does not have a fuse. The closest thing is the S1 Pro Reset.
If the S1 Pro remains silent through all the steps above, please call Bose Support. They will help you.
Bose® Product & Technical Support at (877) 335-2673
(U.S. and Canada only)
Monday-Friday: 9:00 AM - 9:00 PM ET
Other regions
Thanks,
ST