I am not able to connect my earbuds. They worked perfectly fine 10 days ago. There was a software update on my phone few days back and now they won’t connect. The left ear bud only flashes white and the right one doesn’t flash at all. My device is missing from Bose Connect also. I deleted the headphones from my devices Bluetooth list thinking I can just reconnect but nothing is working. They and the charging case are fully charged.
I tried the options from community by updating my earbuds and now they are updated to ver 2.8 but still they are not working.
I am using my samsung note 8
Bose product name
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Detailed description of the issue and steps to reproduce
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
When did you start to experience the issue? Did it work correctly previously?
Any troubleshooting steps you took