I've had the NC 700 Silver since September 2019 and I've enjoyed it, but now it's getting yellow-ish discoloration on the aluminum parts here and there. When I called customer support, my repair request got denied simply because it's "out of warranty" and I got a "special" offer to purchase the headphone again for $285.
This is clearly a production quality issue for the early batches of the product rather than a regular warranty claim, as we can see so many similar posts from Bose Community and Reddit.
I need some help from Bose to find out a solution. I really like Bose headphones, own several myself and the quality has always been great. That's why I knew it's risky to be an early adopter, I still decided to get the NC 700. Now with the discoloration, it looks really bad.
Thanks folks for reading through and I appreciate the helps in advance!
Thank you for taking the time to post and explaining the difficulty you're having - I'd be happy to assist.
The NC700 headphones will come with an included carry case, is this where you stored the headphones at all times when you were not using them? Also, do you use these headphones in certain weathers or have you ever left them in certain locations that may have caused discoloration?
It'd be great if you could post some images of your headphones, so we can see the extent of discoloration. Also, whereabouts are you located, and did you purchase the headphones directly from Bose?
Are you located in the United States, Canada or the UK? Please reach out to Bose directly through Facebook direct message or via Twitter private message (Bose Service) an agent here will be able to assist you and get this resolved.
I am a longtime Bose product consumer and was thrilled when these headphones came out. However, I have only had them for 18 months and the metal has become yellow and discolored. The metal material is peeling. I have only used these infrequently (i.e. one time a month while flying) and never outdoors or while working out. There is clearly a quality malfunction and these are defective.
However, when I submitted the support request, they offered me an option to purchase a new pair at $285! This is unacceptable given these are clearly defective and I wouldn't consider purchasing another pair to only experience the same issue. Has anyone else been able to determine a solution? This experience is certainly causing me to think twice about any future Bose purchases as this doesn't align with the quality expectations I have for their products.
Is there someone from Bose that can help with this, especially since so many others have reported the same issue?
I have contacted my local support (thailand) and they said that they can only change the product for me if I have purchased it within a year (I bought it december 2019 so no), very disappointed. Are there anything else I can do?