Ok.
I was considering upgrading my L1 Classics to the L1M2. I already have 4 B1’s and 1 B2. I do not need or want any more bass bins. As you can see, I have plenty enough.
I just got off the chat line with a Bose sales man (Jay)and their new policy is just plan stupid.
From now on you can not purchase any L1 (excluding the Compact) with out a bass unit accompanying it.
How does this make any sense to people like me that was looking to upgrade the L1 itself?
THERE’S NO WAY I WILL SUPPORT BOSE WITH THIS NEW POLICY.
Why would I want or need any more bass units?
Thank you for choosing Bose. A Product Sales Specialist will be with you shortly.
Welcome to Bose. My name is Jay, how may I help you today?
Jay: Good Afternoon. How may I help you today?
You: I already have a couple Bose L1 towers. I am looking to update my L1’s.I can’t find just the single L1 tower online… there are packaged with the B1 or B2. Could you give me the price of just a L1M2.
Jay: We do not sell them by themselves, did you purchase this originally through us?
Jay: I have not heard from you for a few moments. Are you still with me?
You: Yes. So let me understand this. I have 2 L1 Classics.
You: 4 b1
You: 1 b2
You: If i just want to update my tower i have to buy a b1 or b2 with it?
Jay: Correct, all current systems come with a bass module, we originally sold one without for PA purposes only, not for use as a musician or DJ.
You: I don’t need any more bass… I have units already.
You: I already have 4b1’s and 1 B2’s
Jay: Is something wrong with the L1 system itself that needs repair.
You: no, The B2 is designed to go with the new L1M2. I have the classics. I was looking to update my towers to take full advantage of the B2 unit now.
Jay: Ok, if you have a L1 Model 1 you can upgrade the software of your unit to accomadate a B2.
You: One the Bose.com forum. There is no upgrade for the classics. The upgrade is for the L1M1 not the L1 Classics.
You: The L1M2 came with the upgraded software.
Jay: Ok, you are correct, I wanted to make sure you did not have a L1 Model 1 and I am not aware of any workaround. You would need to purchase a L1 Model I or II with the B1 or B2 included.
You: This is so ridiculous. I have bass units. More than I can use or need, yet to upgrade my towers I have to buy more.
You: I don’t know who you have to talk to, but this will not work. I’ll move back to JBL before buying more bass units.
You: I know you are just a sales man, but this
needs addressed.
Jay: The only other thing I can recommend is contacting our Professional Sound Systems department at 1-877-428-2673 to see if anything else can be done.
You: Ok thanks Jay.
I’m kind of in the same boat. When I bought my B2’s for my Classics I never even considered the idea that I wouldn’t be able to purchase the Model II’s w/out any bass bins.
I really do not understand the logic behind not offering it as an option. Granted I’m not quite ready to upgrade now anyway…so I hope they figure something out eventually.
Jeremy,
Have you tried calling the number they provided? I was curious as to what they would say.
I do agree that it is something that needs fixing. I know a lot of people that would like to upgrade but don’t want to pay for B1’s that they already have.
From the company’s side, I can understand that they would not want to sell the systems without B1’s because some people would buy them without the B1’s to save money and then complain because it doesn’t sound right.
But they should be able to come up with something
Maybe a separate SKU that has a customer agreeing that they know the system requires a B1
Hi Jeremy I agree with u. But for DJ use I think the l1 model ones are great. The built in presets and remote and the sweet spot the radiators project. If u move to model twos I think u will miss ur model 1.
Kev, I have the Classics… older than the Model 1’s. I was looking to get the most out of my B2. This can not be achieved with the Classics.
I did not call the number… I had to many phone meetings set up already.
quote:Originally posted by Scott Hanna:
Jeremy,
Have you tried calling the number they provided? I was curious as to what they would say.
I do agree that it is something that needs fixing. I know a lot of people that would like to upgrade but don’t want to pay for B1’s that they already have.
From the company’s side, I can understand that they would not want to sell the systems without B1’s because some people would buy them without the B1’s to save money and then complain because it doesn’t sound right.
But they should be able to come up with something
Maybe a separate SKU that has a customer agreeing that they know the system requires a B1
Jeremy just try it the watt I have described because I think preset 57 and 58 is more bass than u can achieve with the model 2.
The sweet spot of model one radiators makes the model one sound louder
The only way to get the bass out of the B2 is to come out of Base line output of one tower, into the second tower.
If I just run the B2 right out of a single Classic it has less bass than the 4b1’s I used before.
FYI. I always use Preset 58. But this doesn’t fix the issue at hand.
Lets say I had to replace a tower for other than I want to… Broke, can’t be fixed, what ever the issue is.
Why can’t I just purchase a single L1.
Hi Jeremy,
Bose has been firm in their position since the 2007 introduction of the Model II (and later, the Model 1S), that neither of these is available without a Bass Module. There was a lot of discussion here about that policy, but it remains unchanged. Up until mid-last year, you could buy a Model I without a Bass Module. But the Model I is discontinued leaving only the Compact (with its built-in Bass Module) that can be purchased without a B1 or B2.
It’s not a new policy, but it motivated me to make sure to sell B1s with my Classics as I sold them to make room for the Model IIs. On paper it appeared that I might of lost something in the turn-over, but I treated it as depreciation.
But keep reading…
quote:Originally posted by Jeremy G.:
FYI. I always use Preset 58. But this doesn’t fix the issue at hand.
Lets say I had to replace a tower for other than I want to… Broke, can’t be fixed, what ever the issue is.
Why can’t I just purchase a single L1.
In that situation you would do well to call L1® Suppport (not sales) to see what they could do to help. Going back decades, on the occasions I have had a Bose product that was beyond repair, Bose has found a way to help me get into a functionally equivalent (actually better) product in what I considered to be an extremely fair way.
edit-grammar.
I agree this needs to be addressed. I think it calls for a completely new philosophy by Bose. There have been discussion already about the lack of compatibility between past and current products and even in current and current.
There are some cool products coming out these days in PA speaker tech, by companies that appear to be trying to address the needs of users. Ie they offer modular products that can be mixed and matched to meet different needs.
I’m not making any claims that there are very many points in terms of direct comparisons that can be made, but it seems to me that if your going to be in the game you should be trying to dominate.
A year or two ago I would have said there’s nothing else that anyone should consider. Because any ground that the L1 didn’t have covered, they were so far ahead in so many other areas it overshadowed any shortcomings.
That’s not the case anymore, other companies are making up some ground. And now you have a customer who is trying to stay brand faithful, and Bose has him running his head into a brick wall.
That conversation should have ended as follows
“Wow you’ve been with us since the classic?? Thank you for your loyalty, I’m sure there’s something we can work out for you. Even if it isn’t standard policy”. They shouldn’t be trying to milk an extra 300 bucks out of someone who is admittedly only looking to spend a few grand just to get the most out of his B2, his classic is still working.
I love a lot of things about Bose, but there are things that I feel they could improve on. They do have some good customer support should your product need fixing.
Well stated.
quote:Originally posted by Litesnsirens:
I agree this needs to be addressed. I think it calls for a completely new philosophy by Bose. There have been discussion already about the lack of compatibility between past and current products and even in current and current.
There are some cool products coming out these days in PA speaker tech, by companies that appear to be trying to address the needs of users. Ie they offer modular products that can be mixed and matched to meet different needs.
I’m not making any claims that there are very many points in terms of direct comparisons that can be made, but it seems to me that if your going to be in the game you should be trying to dominate.
A year or two ago I would have said there’s nothing else that anyone should consider. Because any ground that the L1 didn’t have covered, they were so far ahead in so many other areas it overshadowed any shortcomings.
That’s not the case anymore, other companies are making up some ground. And now you have a customer who is trying to stay brand faithful, and Bose has him running his head into a brick wall.
That conversation should have ended as follows
“Wow you’ve been with us since the classic?? Thank you for your loyalty, I’m sure there’s something we can work out for you. Even if it isn’t standard policy”. They shouldn’t be trying to milk an extra 300 bucks out of someone who is admittedly only looking to spend a few grand just to get the most out of his B2, his classic is still working.
I love a lot of things about Bose, but there are things that I feel they could improve on. They do have some good customer support should your product need fixing.
All your Bose belong to us…
That is a pretty ****** policy.
Makes the newer EV line that much more attractive.
That said, a single L1 (original) and a B2 w/o any preset tweeks, sounds boss. Well, at least to me. Better than two B1s.
quote:Originally posted by Ed Witles:
All your Bose belong to us....
That is a pretty ****** policy.
Makes the newer EV line that much more attractive.
That said, a single L1 (original) and a B2 w/o any preset tweeks, sounds boss. Well, at least to me. Better than two B1s.
I'll take Bose over any other speaker anyday of the week!!
If Bose sold the Model II without a bass module, there would no doubt be some idiots who would use it that way.
(I have seen it done, seriously!)
As you know, if you already own a Model II, they sound absolutely terrible without a sub, like a transistor radio.
Then the buyer would complain to all his friends about it, and audiences would be slack-jawed at the gawd awful sound.
Bose is protecting themselves from this kind of situation, and I don’t blame them.
It has been said that there is no limit to stupidity, I kind of agree with that.
That said, Bose could make a new policy that would allow confirmed, existing, L1 users to buy sans B1/B2.
But that might be a big hassle for Bose, I don’t know.
Like ST, I have sold my old B1s along with my Classics, and had no problem with buying new ones.
I don’t know if it would have been possible, but, since the system was designed not to be used without a Bose bass module perhaps they could have designed the system not to turn on unless it sensed a proper bass module was attached. Of course that is looking backwards now, and not much help for the many users who are considering updating to a newer system.
I think the policy represents a shortsightedness in respect to Bose marketing. Their warranty suggests they expect the speaker to be trouble free for two and one half times as long as their electrical components, this scenario should have been expected.
O…
Edit, I have been advised the warranty period is now two years instead of one, on electronics. I edited the post to reflect that increase.
Maybe you can to the trade in thing for just the towers.
ooh, what is this “trade in thing”?
Another idea would be that there needs to be a record that shows you’ve purchased b1’s or b2’s from bose directly.
Or a warning label that says " will not function properly without a b1 or b2
It just seems that the simple things are overlooked by BOSE sometimes… Example is when I needed to ship my L1 base back to get fixed… I called to purchase a box for shipment and in the computer the box was $300… yeah, for the cardboard shipping box… I brought this to the up on the board and it was fixed…
Just like the box issue, this needs fixed. I will not upgrade my system (NEVER) if I am required to purchase more bass units that I do NOT NEED AT ALL.