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Bose product name L 1 speaker array
Country USA (Long Island, NY)
Firmware Version
App Version
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.) NOT APPLICABLE
Detailed description of the issue and steps to reproduce
No sound from top half of array (L 1 system)
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
Any and all
When did you start to experience the issue? Did it work correctly previously?
Problem started 2 days ago
Any troubleshooting steps you took
I have 2 L 1 systems. Switched tops and bottoms. No change
Question: Can you provide new pin connectors? (molex connectors?)
Please contact me as soon as possible. I am a working musician and need this up and running in 4 days.
Thank you,
Bob Heller