Poor customer service

My Bose glasses have failed


I spent an hour on the phone with Bose, a man named Axel, who eventually determined that I needed to return them   He promised to send me a ticket to arrange collection


and, of course, did not!


Customer Service???


what now? any bright ideas?


Hi Andrew.


Welcome to the Community! Thank you for your post.


Sorry to hear about the experience that you've had with the service of your Bose Frames. We would like to help you with this.


Please send us a private message on Twitter or Facebook.

Twitter at https://bose.life/37eMhjl or FB at m.me/Bose.



I don’t use either Twitter or fb. Please send me a direct email I can use to communicate with you 

So sorry to hear this Andrew, we will gladly do what we can to get this resolved for you.


If you could let us know your country of residence that would be great so we can look into this with you further. 


I look forward to hearing from you.