Qc35 ii Unable to clear my Bluetooth

Around On Ear Headphones
1

I have a new iPad and I wanted to clear the Bluetooth first before start pairing with mine. When I tried to clear, after repeating my old devices, keep pushing to the Bluetooth icon, the voice stop, it never say the list is clear. What can I do?

 

 

Bose product name

qc 35 ii

Country

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

2

Hey Jacho, 

 

Thank you for your post!

 

I'm sorry to hear that you are experiencing some issues with clearing the pairing list. I'm confident we can get this resolved for you today. 

 

Do you have the Bose Connect app on your previous device? If so, you can use this to clear the pairing list. Simply open the app and head into devices section, the option should be at the top on the screen. 

 

Let me know how it goes!