Bose product and related Apps / hardware used:
QuietComfort 35 II Headphones, Firmware Version, 3.0.3 - SoundLink Micro !?
Used PC, Android and iOS to try and resolve the issue. Most up to date versions of all Apps used.
Description of the issue:
Updated the Firmware for my QuietComfort 35 II Headphones.
It appears that the Firmware was overwritten by the SoundLink Micro Firmware.
The QC35 2 is now recognised as a SoundLink Micro speaker.
I've uninstalled and reinstalled the Bose Connect App, unpaired all Bluetooth Devices and tried to run the update again.
Tried a factory reset of the Headphones, however as it thinks that it's SoundLink Micro, the factory reset steps don't work (The 2 devices have different reset methods, the speaker reset method cannot work on the headphones ...... the power button cannot be held in for 10 seconds, as it's an on off switch).
Connected the device to the PC and tried the Bose Software updater, once again, no success the device that it recognizes with the QC35 2 connected is a SoundLink Micro. The only Firmware updates that it will allow are those available for the SoundLink Micro (tried the Advanced menu in the Software updater).
Checked the FAQ's, contacted Bose and went through the issue with the helpline / chat function, issue couldn't be resolved.
Assistance in how to resolve this issue will be appreciated. Can't understand why Bose can't push through an update to the device when it's linked to the PC or App.