I live in the United States. I purchased a S1 Pro directly from BOSE on 6/30/2020. I'm not happy with it's performance and want to return it. I tried to initiate a refund online, but it said my product was not eligible for a refund. I financed the speaker through Klarna. I called BOSE at 9AM (6AM my time) this morning. I was on hold for 30 minutes with some, um, music. Then, nothing. I waited another 15 minutes and gave up. I also emailed BOSE over the weekend, but haven't heard anything. I want to know why the speaker wouldn't be eligible for a refund. Also, how does one actually get in touch with BOSE?! Very unfortunate customer service.
A few years ago, I learned a similar lesson. I own dual F1's with Subs, L1 Compact, and a pair of QSC CP 8's. Sweetwater is the only company that I use for (loudspeakers, mixers, microphones, cables, brackets, pedals) because they will accept returns without any questions or hesitation.
Hi Darbydog,
I am not familiar with Klarna, so I did a quick look online.
There may be an issue because the purchase was financed. Bose typically makes a refund by the same method as payment was made. If Klarna made the payment you might have to go through them to arrange return and refund.
It would appear you still have time on the trial basis, so I would contact Klarna, and Bose again to try and work this out.
O..
Hey Darbydog,
Thank you for your post. Bose currently have an extended 115-day return period for the S1 Pro system, so this should certainly be eligible for return for refund, regardless of payment method.