Repeated sound interruptions

Hi

English version :

I bought a Soundtouch20 in 2018 in France. It is connected to my computer via Bluetooth.

The problem is that when I listen to music via a WiFi connexion on the computer, the sound on te SoundTouch is repeatedly interrupted. Note that if the WiFi connexion of the computer is shut down when I listen to a file on the computer, than the music sound is OK on the SoundTouch.

Thank you for helping

French version:

J'ai un SoundTouch 20 acheté en 2018 en France.

Le soundtouch est connecté à mon ordinateur en Bluetooth.

Quand j'écoute de la musique en streaming par une connexion internet WiFi , le signal audio subit de multiples interruptions plus ou moins longues.

Si je coupe le WiFi de l'ordinateur, la lecture d'un fichier de musique depuis l'ordinateur sur l'enceinte est correcte.

Ça pose un problème pour écouter des fichiers en streaming.

Merci pour votre aide

Cordialement

Hey SoBob, 

 

Welcome to the forums!

 

I would love to help. Just to confirm, are you running the SoundTouch app on your PC at all? 

 

Thanks!

Hi Vicky-W

Thanks for helping!

Yes I run my soundtouch app on my PC.

Actually it seems the pb has been resolved by reinitialising the SoundTouch. It looks like it could be produced by some interferences.