Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!
Bose product name S1 Pro
Country USA
Firmware Version
App Version
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.) Windows laptop
Detailed description of the issue and steps to reproduce Firmware update
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
Office
When did you start to experience the issue? Did it work correctly previously?
Any troubleshooting steps you took
Helpful note here, not all usb cables carry data, many are just for charging. If your computer does not make the “connected chime” when you plug it into the computer, even if the S1 power is off, you need to change cables.
If you're having trouble connecting using your USB cable, as an alternative you could use the Bose Connect app on your mobile device to perform the firmware update. You can download the app on the Apple App Store or Google Play Store.
Here are some instructions that may help.
Firmware Update Tips when using Bose Connect
For best results, please follow these steps to ensure your S1 Pro System stays connected to the phone or tablet running the Bose Connect app. • Charge your S1 Pro System to 100% before you install updates, and connect it to AC Power • Turn on the S1 Pro System and place it beside your phone or tablet. • Use the Bose Connect app Settings to set auto off to NEVER. You can put it back to your preferred setting after the update. • Keep the Bose Connect app in the foreground on your phone or tablet. It's okay if it's running in the background but if you close it or force-quit this update will have to start over when you start the app again. • Keep your S1 Pro System beside the phone or tablet during the update. This can take up to an hour in total. We're doing this to maintain a good connection. Otherwise, you could walk out of range or encounter interference that can break the connection and force the process to restart. • Check back after an hour to see if the update has completed.