S1 pro signal 2 low volume

Portable PA
1

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Bose product name

 

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Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

Hi I'm using the s1 pro for vocals and acoustic guitar,   signal 1 is considerably louder than signal 2, I've tried the mic and guitar the other way round what evers pluged into signal 2 is a lot quieter,  the blue tooth channel works as it should.  So basically signal 1 and the bluetooth channel are very loud,  channel 2 is not very loud,  

2

Hi Mirrorcarp,

 

I'm not sure how long you've had it, but the warranty is 2 years on the S1 Pro.  I would contact Bose Support for more in depth troubleshooting and possibly a replacement and/or repair.

3

Thanks for the replies,  I've had the s1 over 3 years.. only used it for playing music through the bluetooth,  it was only recently that I plugged a guitar and mic into it and realized the difference in volume,  I'll have to find somewhere near to   oxford UK  to mabye fix it.  If not ill still use it as a bluetooth speaker.