Bose product name: Bose Sleepbuds II
Firmware Version: 220.127.116.11
App Version: 3.0.6
What devices were you using that were affected and what version are they on: Samsung Galaxy Note 9 on Android 10
Detailed description of the issue and steps to reproduce: I take the Sleepbuds out of the case, fully charged, their two battery lights being solid white. Then, after I use them for 4-6 hours, either the left or the right earbud just stop playing, while the other Sleepbud keeps playing. I then go to the Bose Sleep app on my phone to check what happened and it says "Looking for left(or right, depending on which disconnected) earbud". I put the faulty bud back into the case, leave it there for 2-3 seconds, then take it out. After doing this, the Bose Sleep app detects both buds, but the faulty one is at 1% battery level, while the one that was still working is at 40-50%. I then manage to use them for 2-3 more hours (as I normally should, without interruptions) and the faulty bud does not stop playing sounds again, even though the battery level shown by the app is still at 1%!
When did you start to experience the issue? Did it work correctly previously?: Started encountering these issues after the first updates that arrived in January/February 2021. Bought them in November 2020 and had no issues until the January/February 2021 updates started rolling in.
Any troubleshooting steps you took: Kept the buds charging in their case and the case plugged into power until all status lights were solid white and no longer blinking. I reset the case multiple times. Unpaired and re-paired the Sleepbuds from the app. Uninstalled and reinstalled the Bose Sleep app.
Would you please provide a fix for this issue? It is clearly a problem on the software side, as the faulty bud keeps working for a few hours after being placed back into the case for 2-3 seconds, even though the Bose Sleep app reports their battery level being 1%!
I went through 6 pairs of Sleepbuds 1st gen and these second generation ones were actually a dream come true for me, until this software update managed to make them do exactly what the other generation did: one of the buds stopped playing in the middle of the night.
These issues, unlike the 1st gen ones, are obviously not hardware related so can you please fix this as soon as possible? Really don't want to go through the money-back/replacement pair turmoil yet again...
Bose Sleep Info