Smart Home - Alexa and Google Voice Assistant Availability

Smart Home
1

Dear

I just bought SoundTouch 700. I bought it mainly because its Alexa enabled. After all configure in Bose Music APP i see in Assistant Voice field message: "There was a problem accessing the voice assistants right now. This feature is probably not available in your region. Check again later."

Same thing is with Amazon Music.

I live in Poland and I want add that Alexa & Amazon Music are OFFICIALY available here sice December 2017. I'm already have & using 4devices in my home

 


Now my question: CAN YOU FIX IT OR I MUST RETURN DEVICE TO SHOP ?


Best regards

2

Hello fingusio,

 

Thank you for posting.

 

I'm sorry to hear you're running into this issue. What language is your Amazon Alexa account set to? Once I have this information I can investigate this further for you.

 

Regards,

Joel - Community Support

 

3

United States (English)

 

What does it have to Bose? In the Bose Music app, I can not turn on


4

Because there are message: "There was a problem accessing the voice assistants right now. This feature is probably not available in your region. Check again later."

5

Hi Fingusio,

 

Thank you for the details. 

 

I'm going to direct message you for additional information, so I can raise this to development for you.

 

Regards,

Joel 

6

okej, i see, just reply

7

Hi fingusio,

 

Thanks for the information. 

 

If there are any additional details needed. I will reach out to you directly.

 

Best Regards,

Joel 

8

The same problem on my new soundbar 500… alexa not available in my region (poland). Did you fix it?

9

and?

 

I must got clear info......because if will be not available i will return product to shop

10

Hello everyone!

 

Thank you for all your feedback about both Alexa and Google Voice assistant integration with our Smart Home speakers.  There has been some confusion revolving around if the Bose Smart Home speakers will integrate with either voice assistant in the country you're trying to use it in. 

 

Even though Alexa/Google Assistant may be available in your country and native language, it may not be fully supported through the Bose Smart Home speakers.

 

Our voice assistant integration on our range of Smart Home Speakers is constantly evolving and changing. You'll find the most updated and current list of supported regions and languages from our support website below.

 

Please click HERE.