SoundSport Wireless Firmware Update - August 21 2019

Headphones Archive
1

After updating my Headphone to version 3.0.4 the charging stops to work ... 

always when i try to charge them the green lights just jumps after one second of charging and they won't charge anymore ... 

After i turn them on they says charged at 100 % and then they turn off. 

Excellent update guys ... really thanks.

what now ? 

 

 

2

Hi bobpuls,

 

Thanks for posting and welcome to the Bose Community. I am sorry to see that your headphones power themselves off and would love to look into this further for you. 

 

Firstly, I would recommend that you perform a reset on the headphones by: 

 

  • Power off your product, then wait 30 seconds
  • Connect your product to a wall outlet using a USB charger, then wait five seconds
  • Disconnect the USB cable from the headset, then wait one minute
  • Power on your product.

 

I would also recommend that you plug the headphones into a different power outlet and allow them to charge for a few hours despite the LED information that the headphones give. Please also check inside your Bose Connect App if possible to ensure that you have no Auto-Off settings enabled. This will be under settings > Auto-Off. 

 

I look forward to hearing back from you about the result of these steps. If any other users are having a similar issue after performing this update please do let us know.

 

Kind Regards, 

Hector B - Community Support 

3

Thank you . this works ..