I've tried resetting them using the cable and the charging case. I can't run the update as they only have 10% battery left. I tried a different charging cable. I've tried every method possible and they still won't charge.
Thank for your post and welcome to the Community!
I'm sorry to hear of the issues you are experiencing with your SoundSport Wireless. I'll do all I can to assist you!
I would recommend trying to run the update through your PC or laptop. Click on the LINK HERE and follow the on-screen instructions.
Let me know how you get on!
Jessie O - Community Support