My Soundtouch 300 cuts out when is is paired via Wifi with Spotify using my phone (Android). It cuts out (stop) for a couple of seconds and then connects again, and then cuts out again (the Wifi lights blinks). These interruptions seems to be randomly, sometimes the music plays without cutting and sometimes the song cuts out every 3 -5 seconds. I have red many posts of other people who have the same problem but I couldn't find a definitive solution.
1. I just want to understand why this is happening, what's the problem exactly? Is it a Bose flaw or Spotify? This seems a very basic thing the Soundtouch speaker should do. I can perfectly play Spotify music from my phone to my Smart TV and Echo (wifi) without any problems.
2. I red that some solutions for this issue are: restarting your model, reinstalling the bose app, and lowering the quality of the Spotify connection to normal (from the Spotify app- right now is is automatic). When I lower the sound quality it seems to solve the issue however it is evidently that the sound quality is affected. What else I can do to solve this issue?
3. Would Connecting my Soundtouch to my internet network via an ethernet cable solve the problem?
Thank you for taking the time to post and welcome to the Bose Community.
I apologize for any trouble you've experienced streaming Spotify through your SoundTouch systems - I'd be happy to help.
To start, how long have you been experiencing the cut out of the audio for? When did it first start occurring?
It possibly could be an issue with WiFi signal strength as you've suggested. How far from the WiFi router/modem do you have your Echo system? Also, how do you have your TV connected to WiFi?
If the soundbar is not in the same locality as these other products, the distance may have an effect on the streaming signal. The troubleshooting steps you've found on the community are correct and recommend, so do give them a try. Simply unplug your soundbar and WiFi router/modem from power for about two minutes, then re-connect.
If you find this does not have much of an effect, try hooking up the soundbar with an ethernet cable, then let us know if you find that streaming improves.
I bought the Soundtouch 300 in Novemember 2019 and I noticed the issue since the first day.
The TV is connected to my WiFi network wireless (same as my soundtouch). The soundtouch is next to my TV so the TV and soundtouch are at the same distance from my router. The echo is a little bit closer.
I will unplug my soundbar and WiFi router/modem from power, then re-connect them to see if this solve the issue. Also I may remove the soundbar from the bose app and re add it. I see that this problem is very common. Are you trying to fix this? I will let you know if this fix the issue.
So if I manage to connect the soundbar to myrouter/moder via a ethernet cable (this may be hard due to the location of my router), I should not have any problem right? It should work fine.
Please do try those troubleshooting steps and let us know how you get on.
Connecting with an ethernet cable could solve the issue. It would depend on whether the drop out is being caused by a weak Wi-Fi connection or interference on the Wi-Fi signal. If it does still happen on the ethernet connection it could be that there is another cause of this issue.
At that point we do have some other options we can look at. However, I would recommend we follow the steps suggested first as they are likely to help.
I unplugged my soundbar, my router/modem and even reinstalled the bose app. It got better but every now and then I have the same problem (the song stops for 1 second and the continue and so on; the light in the sound bar blinks). For example, 5 songs play normally and then the next song cuts out. I skip that song then it is fine again. I don't think is a connection/interference issue because the signal strength in the bose app says is very good. So perhaps connecting it with an Ethernet cable won't fix anything, right? I will still try to move my router so I can connect it to my soundbar via a Ethernet cable and I will let you know.
My wifi has a 5G and the regular network. Currently I am connecting to the regular one. I connected to the 5G to see if it would solve the issue but it was actually worse. The my phone did not connect to by soundbar and the connection strength was poor.