SoundTouch 300 Connecting to Music App

SoundTouch Speakers
1

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Bose product name

 

Country

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

2

Bose Soundtouch devices use the Bose Soundtouch app.

3

I have the Soundtouch app, but it doesn't allow to connect to multiple devices simultaneously. I'm looking to connect me SoundTouch 300 and SoundLink revolve II which uses the bose music app. Trying to play apple music/pandora/spotify from my phone and the sound plays through soundtouch and revolve. 

4

Hello tstay24, 

 

Your SoundTouch product is incompatible with the SoundLink Revolve II. It cannot be paired with non-SoundTouch products unless they feature Airplay 2 functionality.

 

What you are describing sounds like SimpleSync, which is a feature found on our Smart Speaker lineup which utilizes the Bose Music app. The SoundTouch 300 is not compatible with Bose Music or SimpleSync.

 

I hope this helps!